|Product name:||Fujitsu Siemens AMILO Notebook Batteries|
|Serial number range:|
Fujitsu Siemens Computers announces a recall on batteries in specific AMILO Notebook products. The company took the decision to implement this proactive exchange program after receiving a very limited number of customer reports of a defect in the batteries. The company recommends that on specific models, customers should stop using the batteries immediately, and operate their Notebook with the AC power adapter only.
|What to do:||
Remedy: The Company is advising customers to stop using the impacted batteries immediately and contact Fujitsu Siemens Computers to arrange for a replacement battery. The replacement battery is free of charge. After removing the battery from their AMILO or AMILO Pro, customers should plug in the AC adapter to power the computer until a replacement battery arrives.
Web order procedure: To identify if a battery needs to be replaced, customers should remove the battery from the computer and to view the battery label. If this has a number ending with G1L1, the battery should be exchanged. If a battery does not have this specific number ending, it is not impacted and not part of the exchange program. No other notebook (AMILO, AMILO Pro or LIFEBOOK) batteries are involved in this exchange program.
How to identify the notebook model number: Please look at the bottom of the system to find a label that will indicate the Notebook model number. You will find the model number in the middle of the label.
Next Steps: If the model number corresponds to one of the impacted models, the battery should be removed to check the label and the battery pack ending number. To remove the battery:
Switch the notebook off and pull the power plug out of the mains socket. Close the LCD screen so that it locks into place. Disconnect all cables connected to the notebook. Turn your notebook over and place it on a sturdy, flat surface. Push the battery lock in the direction of the arrows and hold in into place. (The arrow is shown on the battery lock). Remove the battery from the battery compartment. Additional information can be found in the User Manual for your notebook computer in the section manual under “Notebook views” Numbers 30 and 31.
If the Battery Pack ending number has G1L1, the battery should be replaced. Battery Packs with any other ending numbers are not impacted.
We also request for safety and environmental reasons, that customers return the potentially defective batteries. This program is also free of charge and customers will receive information on the return program when they receive their replacement battery. .
Hotline Contact: Contact Fujitsu Siemens Computers at 08702 434390 between 9.00am and 8.00pm, Monday to Friday or 10.00am to 4.00pm, Saturday or log on to the web site at www.fujitsu-siemens.co.uk/batteryexchange to check your battery’s serial number and apply for a replacement battery.